Terms and conditions

Pick-up, Shipping & Delivery

Plants are living creatures and dedicated. We are currently working on life-insured shipping and local delivery methods. Meanwhile, self pick-up is available from Sunnyvale and San Francisco. Select your convenient pick-up location and time on checkout page.

pick-up hours & location

whaT’s More cake: 500 Lawrence expressway site g, Sunnyvale, CA94085.

Tue-Sun 1:00pm-6:30pm

Snooze space: 613 Florida Street, San Francisco, CA 94110.

Sat-Sun 12:00pm-4:00pm

Pick-up instruction

1, You will receive a confirmation email with an order number after placing the order. If you do not receive the confirmation, please check your spam folder before contacting us at hello@titreeplants.com.

2, Have your name and order number ready on your arrival. Show the staff the information, and they will help you with your order.

3, We will keep your order up to 48 hours after your selected pick-up time.

Cancellation

If you would like to cancel your order, please contact us at hello@titreeplants.com within 24 hours after placing the order.

Return & exchange

If part or all of your order is damaged, please email us at hello@titreeplants.com within 24 hours of receipt for return authorization. We do not accept returns or exchanges for living plants. Pots and other accessories are eligible for store credits. We reserve the right to reject returns or exchanges that do not comply with our policy.

Privacy policy

Ti Tree Plants operates the https://titreeplants.com/ website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the www.titreeplants.com website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template Generator.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://titreeplants.com/, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Fraud

Ti Tree plants reserves the right to cancel and refund all orders that are suspected of being fraudulent. We reserve the right to pass on transaction information even if necessary, if requested to the official authority or payment partner in the event of suspicion of fraudulent transactions or identity theft.